At Banarsi Gaatha, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we offer a transparent refund policy to make your experience seamless. Please read the details below:
1. Eligibility for Refunds
Refunds are processed under the following conditions:
The product is returned in its original, unused, and unwashed condition.
The product must have all original tags, labels, and packaging intact.
A refund request must be initiated within 7 days of receiving the order.
Refunds are applicable for orders returned due to defects, incorrect items, or other valid reasons approved by our team.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
Customized or personalized products.
Items purchased during clearance sales or marked as “Final Sale.”
Products damaged due to misuse, improper care, or wear and tear.
Shipping and COD charges (except in cases of defective or incorrect items).
3. Refund Process
To request a refund, follow these steps:
1. Contact our customer support team at [Your Email Address] or [Your Contact Number] with your order details and reason for the refund.
2. Provide photographs of the item, if applicable (e.g., for defective or incorrect products).
3. Once the return is received and inspected, we will notify you about the approval or rejection of your refund request.
1. Contact our customer support team at [Your Email Address] or [Your Contact Number] with your order details and reason for the refund.
2. Provide photographs of the item, if applicable (e.g., for defective or incorrect products).
3. Once the return is received and inspected, we will notify you about the approval or rejection of your refund request.
4. Refund Timeline
If approved, refunds will be processed within 7-10 business days after we receive the returned product.
Refunds will be credited to the original payment method used during purchase.
For COD orders, refunds will be initiated through bank transfer or store credit.
5. Shipping Charges
Refunds do not include the original shipping charges unless the return is due to a defect or an error on our part.
Customers are responsible for the cost of return shipping, except in cases of defective or incorrect products.
6. Cancellations and Refunds
Orders can be canceled within 24 hours of placement. Refunds for canceled orders will be processed immediately.
If the product has already been shipped, the standard return process will apply.
7. Damaged or Defective Products
If you receive a damaged or defective product:
Contact us immediately at [Your Email Address] or [Your Contact Number] with photos of the item and packaging.
Upon verification, we will process a full refund or replacement at no additional cost.
8. Contact Us
For any questions or concerns regarding these terms, please contact us at:
Email: contact@banarsigaatha.com
Phone: (+91) 8299155993
Address: Banarsi Gaatha,Varanasi, Uttar Pradesh, India